frequently asked questions

What are your store hours?

All of our five Ritchie’s locations are open year-round for in-store purchases. Each Ritchie store has their own store hours located in our drop-down menu.

We also offer curbside pickup or delivery through our website.

Our Garden Centres are open between May-November, weather depending.

How does curbside pickup work?

Your curbside orders can be placed online. At the checkout screen, please select the pickup location nearest to you.

You will receive a confirmation email when your order is placed and another email when your order is ready for pickup.

To pick up your order at our Ottawa/Windmill Lane location, please drive along the right-hand side of the building and pull up to the warehouse loading dock. Honk twice and allow the warehouse associate to deliver your items to your vehicle.

For all other locations, please call the store upon arrival. 

Do you offer delivery?

We are currently offering local delivery based on weight.

Plant deliveries are not available through the website. Please contact the Garden Center Office to arrange a plant delivery.

*This pricing applies to retail customers only, for wholesale delivery, please contact us for a quote.

Is Ritchie’s open in the winter?

Yes, Ritchie’s is open year-round! Our stock changes seasonally, so come visit us for every season's needs.

When do the garden centers open?

Our garden centers open each spring after significant snowmelt. We aim to open in May dependent on the weather.

Do you sell gift cards?

We have physical gift cards available for purchase in-store or online. Gift cards purchased online can be picked up at Ritchie’s location of your choice or mailed out.

Gift cards cannot be redeemed for purchases made through our website at this time.

Are your plants under warranty?

Plant Guarantee

We are pleased to offer our customers a unique one-year warranty for the following plants:

  • Evergreens
  • Shrubs
  • Vines
  • Trees
  • Roses
  • Perennials

If your plant dies, bring back the dead plant and your Ritchie receipt. You will receive a plant credit for the store for the value paid. This credit can be applied to the purchase of another plant if desired. 

Please note that the following items are NOT GUARANTEED and are considered final sale:

  • Tropical Plants
  • Annuals
  • Grasses
  • Cedars
  • Pond Plants

This also applies to

  • All plants purchased with plant credit
  • All plants overwintered in above-ground containers

Have more questions?